Where can you provide local support?

We support customer launch preparations in agreed locations across Australia, New Zealand and Asia. We confirm consultant availability, onsite arrangements and any travel requirements before the engagement starts.

Will you run the launch or manage the implementation?

No. We help build customer relationships, prepare the initial implementation plan and hand over to your existing team. Your team remains responsible for running the launch and delivering the implementation.

What happens during the two onsite days?

We agree the agenda with you upfront. Typically, the first day focuses on customer introductions, expectations and priorities. The second works through the proposed plan, responsibilities, dependencies and launch preparations.

Are client dinners and social engagements included?

The package includes consultant attendance at up to two agreed client dinners or social engagements. These are optional and planned with you and your customer. Hospitality expenses are separate and require prior approval.

Can we arrange more onsite time?

Yes. Additional onsite days, social engagements or other preparation support can be agreed, subject to availability. We confirm any additional fees and expenses before proceeding.

Can you work with our overseas delivery team?

Yes. We work with your existing team and customer to clarify expectations, communication routes and responsibilities. We agree meeting times and handover arrangements across the relevant time zones.

Can you deliver faster than six weeks?

We can agree a shorter preparation period depending on scope, consultant availability and timely access to your team and customer. Onsite dates and customer availability also affect the schedule.

What if we need support after handover?

Further preparation or ongoing support can be discussed as a separate engagement. Running the launch and managing implementation delivery are outside this package.

ONSHORE DELIVERY LAUNCH

$20,000 AUD

Give your project a clear start.

Your team is overseas. Your customer needs someone here.

Cherry provides local support to build customer relationships and prepare your implementation launch in agreed locations across Australia, New Zealand and Asia.

Walk away with a customer engagement brief, an initial implementation plan and a structured handover pack for your delivery team.

Typically delivered over 6 weeks, with timing agreed upfront.

Your team runs the launch and delivers the implementation.

LET’S TALK ABOUT YOUR LAUNCH

We take on a limited number of engagements at a time.

Sales commitments need a shared understanding

You need to clarify what the customer expects before your delivery team gets started.

Relationships need time on the ground

You want to understand the customer’s priorities and concerns beyond scheduled video calls.

The launch needs preparation

Your team will run the implementation, but needs local help aligning people, plans and next steps.

Your customer wants a local presence

Your team is overseas, and the customer values someone who can meet face to face.

What you walk away with

Your team is overseas, and the customer values someone who can meet face to face.

Customer engagement brief

Key contacts, customer priorities, expectations and concerns, with agreed communication and follow-up arrangements.

Initial implementation plan

A starting plan showing milestones, dependencies, responsibilities and what needs to be in place before your team runs the launch.

Structured handover pack

Customer commitments, open decisions and next actions handed over to your existing team, with clear ownership.

See what your launch preparation pack could look like

Illustrative sample using fictional software supplier Northstar Cloud and its customer, Nexus Bank. Each pack is tailored to your customer relationships, implementation needs and launch preparations. Content and level of detail will vary.

Talk to Gill

Before we start

We agree the customer, location, scope and timing, including onsite days, social engagements and expense approvals.

Weeks 1 to 2: Understand and connect

Your Cherry consultant reviews the sales handover and meets key customer contacts. The first onsite day focuses on expectations, priorities and what needs to be ready.

Weeks 3 to 4: Prepare together

We develop the initial implementation plan with your existing team. The second onsite day helps clarify responsibilities, dependencies and launch preparations.

Weeks 5 to 6: Align and hand over

We incorporate agreed feedback and hand over the preparation pack, customer context and open actions. Your team takes ownership of running the launch and delivering the implementation.

Six weeks to build relationships and prepare your launch.

The timeline is indicative. We can agree a faster schedule depending on scope, availability and timely access to people and information.

Two onsite preparation days and up to two client dinners or social engagements are included across the engagement. Attendance and timing are agreed upfront. Travel, accommodation and hospitality expenses are separate and require prior approval. Additional support can be arranged by agreement.

HOW IT RUNS

What we need from you

An accountable lead from your team, introductions to key customer contacts, and access to the agreed scope, sales commitments and existing implementation information.

Your team and customer will need to contribute to preparation sessions, review the plan and make timely decisions. We’ll also need advance agreement on onsite access, social engagements and expenses.

Is this for you?

✓ Good fit

You’re preparing a customer implementation in Australia, New Zealand or Asia and need local support.

You have an existing delivery team, but want someone on the ground to build relationships and prepare for launch.

Your team and customer can contribute the people, information and decisions needed.

✕ Not the right fit

You need someone to run the launch or manage the implementation.

You need to recruit or establish a local delivery team.

You’re looking for company setup, general market-entry services or ongoing sales representation.

You get local customer insight and a practical preparation pack, so your team can take the launch forward with clear expectations and ownership.

What’s included and what isn’t

A handover session with your existing team to confirm ownership and next actions.

Included

Launch preparation for one agreed customer implementation in an agreed location.

Review of the agreed scope, sales commitments and existing implementation information.

Two onsite preparation days with the customer.

Up to two client dinners or social engagements, with attendance and arrangements agreed upfront.

A Launch Preparation Pack covering customer engagement, an initial implementation plan and structured handover.

Not included

✕

Running the launch or managing the implementation.

✕

Recruiting, establishing or managing your delivery team.

✕

Technical configuration, integrations, migration or testing.

✕

Ongoing account management, sales representation or company setup.

We agree the scope, participants, location and deliverables before work begins. Additional onsite days, social engagements or other support are agreed separately, including any additional fees and expenses.

Frequently asked questions

Meet gill

Gill Townsend brings 25 years of delivery experience across financial services, technology transformation, defence and not-for-profits, including 18 years as an independent contractor.

She understands the pressure of being accountable for a project that isn’t delivering. Her approach combines evidence, conversations with the people doing the work and practical delivery judgement to establish what’s going wrong and recommend a way forward.

Adam W

LEAD DEVELOPMENT UNDERWRITER, UNDERWRITEME

Gill was superb at keeping our team on track, understanding our clients’ needs and how we could best address them.

Argel C

SALES ENGINEERING LEAD (GLOBAL), DIRECT REPORT, UNDERWRITEME

She led with trust... that rare balance between being strategically sharp and genuinely people-focused.

Virginija B

technical business analyst, direct report, UNDERWRITEME

Gill connects big-picture thinking with hands-on execution... and she does it all while keeping her team motivated, focused, and supported.

Kieran C

BUSINESS INTELLIGENCE ANALYST, UNDERWRITEME

Do not look past Gill if you ever have the opportunity of having her on your team.

PRICE AND BOOKING

$20,000 AUD

Fixed fee

Typically delivered over 6 weeks, with timing agreed upfront.

LET’S TALK ABOUT YOUR LAUNCH

We start with a conversation to understand the project and confirm whether this package fits. You receive an agreed scope and terms before committing.

Preparing a customer launch and need someone on the ground?

Tell us about the implementation, location and local support you need. There’s no need to name your customer or share confidential information at this stage.

Want ongoing project insight after handover?

Cherry Concierge gives your delivery lead a weekly board refresh and a regular conversation with a Cherry consultant as the implementation progresses.

Your team remains responsible for managing delivery.

Not sure which package fits? Tell me what’s happening and we’ll help you choose.

contact